Policy · Effective 26 October 2026

Refunds & returns

No refunds. No returns. Every bag is crafted for you.

The short version

Every order placed through Only Beans is final. We do not accept returns, and we do not issue refunds, exchanges or store credit once an order is placed. Please read the rest of this page before you order, so there are no surprises.

Why every sale is final

A bag of coffee is not a shelf item. Each one is specially crafted for you: picked from a roaster we have looked at closely, matched to how you like to drink, and prepared for your order. Coffee is also a fresh, perishable food. Once a bag has been prepared and sent, it cannot be resold, restocked or reused, and opened coffee cannot be returned for safety and hygiene reasons.

That is why we would rather be clear up front than make a promise we cannot keep.

What this means for you

• We do not take bags back, opened or unopened.
• We do not refund orders because of a change of mind, a different taste, or an unfamiliar roast.
• We do not offer exchanges or swaps between coffees.
• We do not offer store credit in place of a refund.

Before you order

Because every sale is final, we make the choosing part as easy as we can. Take your time with it:

• Read the coffee page. Roast, altitude, process, body, acidity and tasting notes are listed on every coffee, along with the brew methods that suit it.
• Use the brewing guide. Pick a bean that suits the way you actually brew, whether that is espresso, a South Indian filter or a cold brew jar.
• Start with a bundle. Our bundles group coffees by taste and brew method, which is a good way to find what you like.
• Check at the source. Each coffee page links to the roaster's own page, so you can confirm the details yourself.

If something goes wrong with your order

We hope it never does. If a bag arrives damaged, or is not what you ordered, write to us as soon as you can, ideally within 48 hours of delivery, with your order details and a clear photo. We read every message, we look into every case, and we will reply to you. This does not change the rule above: it is a way for you to tell us about a problem, not a promise of a refund or a return.

Cancellations

An order is picked up for preparation as soon as it is placed. We cannot promise to cancel or change an order after that point.

Your statutory rights

Nothing on this page limits any right you have under applicable Indian consumer law that cannot be excluded by agreement.

Questions

If anything here is unclear, write to hello@onlybeans.in before you order. We would much rather answer a question than disappoint you after the fact.